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Role of small initiatives in public service delivery : a new concept of citizens’satisfaction in Bangladesh

山口経済学雑誌 Volume 67 Issue 3-4 Page 87-113
published_at 2018-11-30
C050067000305.pdf
[fulltext] 1.75 MB
Title
Role of small initiatives in public service delivery : a new concept of citizens’satisfaction in Bangladesh
Creators A. K. M. Tajkir-Uz-Zaman
Source Identifiers
Creator Keywords
Small Initiatives Kaizen TQM Citizens’ satisfaction
An enormous number of citizens are neglected in public service delivery in Bangladesh. Under this circumstance, some citizen-friendly field-level officers adopted small-scale work improvement in their office to satisfy citizens through their own initiatives. Citizens’ satisfaction with the public service delivery is the key point of those initiatives. These are commonly known as small initiatives. Bangladeshi service providers are adopting TQM in their country’s practice. Service receivers become happy and think that these initiatives may help to improve the public service delivery. Easy information flow, system reform in accordance with the citizens’ needs and improvement of the working environment are among the signs of recognizing the citizens’ problems in relation to the service delivery system. Small initiatives have multidimensional advantages for the citizens and provide a new concept for satisfying citizens’ needs.
Languages eng
Resource Type departmental bulletin paper
Publishers 山口大學經濟學會
Date Issued 2018-11-30
File Version Version of Record
Access Rights open access
Relations
[ISSN]0513-1758
[NCID]AN00243258
Schools その他