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タイトルRole of small initiatives in public service delivery : a new concept of citizens’satisfaction in Bangladesh
作成者A. K. M. Tajkir-Uz-Zaman
作成者所属その他
内容記述(抄録等)An enormous number of citizens are neglected in public service delivery in Bangladesh. Under this circumstance, some citizen-friendly field-level officers adopted small-scale work improvement in their office to satisfy citizens through their own initiatives. Citizens’ satisfaction with the public service delivery is the key point of those initiatives. These are commonly known as small initiatives. Bangladeshi service providers are adopting TQM in their country’s practice. Service receivers become happy and think that these initiatives may help to improve the public service delivery. Easy information flow, system reform in accordance with the citizens’ needs and improvement of the working environment are among the signs of recognizing the citizens’ problems in relation to the service delivery system. Small initiatives have multidimensional advantages for the citizens and provide a new concept for satisfying citizens’ needs.
本文言語eng
著者キーワードSmall Initiatives
Kaizen
TQM
Citizens’ satisfaction
資料タイプtext
出版者山口大學經濟學會
出版者ヨミヤマグチ ダイガク ケイザイ ガッカイ
NII資料タイプ紀要論文
ISSN0513-1758
NCIDAN00243258
学内刊行物(紀要等)山口經濟學雜誌
掲載誌名山口經濟學雜誌
掲載誌名別表記山口経済学雑誌
67
3-4
開始ページ87
終了ページ113
発行日2018-11-30
著者版/出版社版その他
リポジトリIDC050067000305
地域区分山口大学
URIhttp://www.lib.yamaguchi-u.ac.jp/yunoca/handle/C050067000305