| フルテキストURL | フルテキストリンクなし |
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| タイトル | Role of small initiatives in public service delivery : a new concept of citizens’satisfaction in Bangladesh |
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| 作成者 | A. K. M. Tajkir-Uz-Zaman
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| 作成者所属 | その他
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| 内容記述（抄録等） | An enormous number of citizens are neglected in public service delivery in Bangladesh. Under this circumstance, some citizen-friendly field-level officers adopted small-scale work improvement in their office to satisfy citizens through their own initiatives. Citizens’ satisfaction with the public service delivery is the key point of those initiatives. These are commonly known as small initiatives. Bangladeshi service providers are adopting TQM in their country’s practice. Service receivers become happy and think that these initiatives may help to improve the public service delivery. Easy information flow, system reform in accordance with the citizens’ needs and improvement of the working environment are among the signs of recognizing the citizens’ problems in relation to the service delivery system. Small initiatives have multidimensional advantages for the citizens and provide a new concept for satisfying citizens’ needs.
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| 本文言語 | eng
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| 著者キーワード | Small Initiatives
Kaizen
TQM
Citizens’ satisfaction
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| 資料タイプ | text |
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| 出版者 | 山口大學經濟學會
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| 出版者ヨミ | ヤマグチ ダイガク ケイザイ ガッカイ
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| NII資料タイプ | 紀要論文 |
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| ISSN | 0513-1758
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| NCID | AN00243258
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| 学内刊行物(紀要等) | 山口經濟學雜誌 |
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| 掲載誌名 | 山口經濟學雜誌 |
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| 掲載誌名別表記 | 山口経済学雑誌 |
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| 巻 | 67 |
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| 号 | 3-4 |
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| 開始ページ | 87 |
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| 終了ページ | 113 |
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| 発行日 | 2018-11-30 |
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| 著者版/出版社版 | その他 |
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| リポジトリID | C050067000305 |
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| 地域区分 | 山口大学
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| URI | http://www.lib.yamaguchi-u.ac.jp/yunoca/handle/C050067000305 |
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